Question 1

I have sold a website and the new owner is unable to add it to his/her account. What do I do?

Camilla Pedersen · Accepted Answer

If you have sold your website to a new owner and they are unable to add it to their account, you must first delete the website from your account and then they should be able to add it to theirs. If for some reason this isn’t possible, please contact our live support and we will help you resolve this issue.

Question 2

I have sold a website and the new owner is unable to add it to his/her account. What do I do?

Camilla Pedersen · Accepted Answer

If you have sold your website to a new owner and they are unable to add it to their account, you must first delete the website from your account and then they should be able to add it to theirs. If for some reason this isn’t possible, please contact our live support and we will help you resolve this issue.