Our Refund Policy describes how PlugRush (owned and operated by JMT Nordic AS) handles account and campaign funds/money on the PlugRush Platform.
Account Funds
Account funds that have not been spent can be refunded/withdrawn at any time, unless the account has been inactive/obsolete for 12 months or more.
To request a refund of a credit card or debit card deposit, please create a support ticket using the “Support” button at the bottom left of the PlugRush user interface. Our finance team will handle your request within 48 hours. In very rare cases, it may take longer.
To request a refund from your account for other payment methods (i.e. WebMoney, PayPal, Paxum or Bank), simply make a withdrawal request using the same payment method you used to deposit the funds to your account. Withdrawal requests are normally processed within 5 business days. In very rare instances, it may take longer.
Campaign Refunds
Account funds can be spent on campaigns in order to buy traffic. Funds are then moved from your available account balance into reserved funds for your campaign(s) to cover their daily budget(s). You are not entitled to any refunds for money that has been spent on your campaigns. In order to make a refund of the remaining money on your campaign(s), simply pause the campaign(s) and the funds will be automatically refunded from your campaign(s) reserved funds back to your available account balance within 15 minutes. The only exceptions to this rule are push notification ad campaigns, for which the refund process after pausing takes 24 hours.