Frequently Asked Questions

Support Center

What info do I have to provide PlugRush?

To create an account you need to provide us your full name and address. If you plan on using Paypal for payment or withdrawals, you will need to provide a government issued ID that is currently valid. If you are planning on withdrawing your funds via bank wire, you will need to provide us all of the proper information about your bank details in order for us to properly send you a wire.

Do you have an API?

Absolutely! You can find more information about the available APIs in our api documentation.

I can’t log into my account, what do I do?

This could be caused by several different things. First of all, make sure you are typing in the correct login email and password, without any spaces, without CAPS LOCK and with the correct keyboard lanugage.

If this doesn’t help, you can try our forgot password tool to generate a new password.

Are you still unable to login or are you having trouble receiving the two-step verification code(s), please create a support ticket or contact our staff via live support and we will help you

How can I withdraw my funds?

You may withdraw your funds via PayPal, Paxum, FirstChoicePay and Bank Wire. Please note that withdrawing from PayPal, Paxum or FirstChoicePay, we do not charge you a fee, but a fee is charged by them. Please see our page payment methods to learn more.

To withdraw funds, please log into your account and go to the funds page by clicking your name in the top-right corner. On this page you have the option to make a withdrawal and choose the payment method of your choice.

Please allow up to five business days for our Finacial Deparment to process your transaction (it’s usually much faster).

Can I speak to someone using a live chat such as Skype?

Yes. We have a dedicated staff ready to help our advertisers and publishers. We are always online during business hours in our respective locations and when we’re not available you can always get help here in our FAQ or send us a support ticket.

Please visit our live support page in order to chat with us on Skype.

What is the timezone in PlugRush?

Our servers are located in New York, USA. Our server timezone is UTC-5 (Eastern Standard Time) -5 hours. When daylight saving time is enabled, it is UTC -4 hours.

Where do I find my API key?

In order to find your API, log into your account and click on your name in the top right corner, then choose “API”. Here you will be able to see all of the API information.

How can I close or delete my account?

First of all, we would be sad to see you leave. We would be happy for any feedback as to why, so know if there’s anything we could do to keep you to stay.

If you still want to close your account with us, please either submit a support ticket or contact live support and we will assist you.

I’ve requested a wire, what company will send me the funds?

When you request to paid via bank wire, you will see the funds arrive in your bank account from JMT Nordic AS. This is the company that owns PlugRush.

Who owns PlugRush?

PlugRush is owned and managed by JMT Nordic AS, a Norwegian privately owned company.

What is the VAT ID of PlugRush?

JMT Nordic AS is the owner of PlugRush, and the VAT ID is 912 663 183.

I did not receive the verification email, what do I do now?

If you did not receive a verification email from us, please check the spam folder in your email provider. If you still can’t find the email, please contact us by creating a support ticket or contact our live support and we will assist to get this issue resolved.

What is the minimum limit to make a withdrawal?

In order to request a withdrawal you must have a minimum of $25.00 in your account. If you want to withdrawal via bank wire, you need to have a minimum of $1,000.00 in your account.

I can’t find help in the FAQ, what do I do?

If you can’t find an answer to your question in the FAQ’s section, you can contact us via live support or by creating a support ticket. Our account managers and tech team are always here for you, ready to answer your questions.

Why was my ID document rejected?

When loading funds through PayPal, you must provide a photo of a government issued ID such as a drivers license or passport. If your document is rejected it is because there is an issue with the photo itself.

Reasons your document has been rejected could include

  • Scanned document (We accept photos only)
  • Black & White (grayscale) photo
  • Blurry or low resolution
  • Cropped image or photo touching the edges

If your photo ID document has been rejected, please contact us by creating a support ticket or chat with our live support.

How do I get my PayPal account verified?

In order to load or withdraw funds using PayPal, you must have a verified PayPal account. This is to protect both PlugRush and yourself. To verify your PayPal account, you need to follow certain steps put forth by PayPal, which are depending on the country you live in.

Please visit the “How to get verified” page on PayPal to learn more.

How do I create my first campaign?

Creating campaigns is quite easy. We have a powerful, yet simple to use campaign creator that lets you create your campaign in only a few steps. Before the campaign will be live on our network, it has to be reviewed by our Compliance Department. This is normally done within an hour.

To create your first campaign, simply log into your account, then choose Buy Traffic, then click Campaigns. From here, you should see a green button on the right hand side that says “Create Campaign”. Choose this and you can begin selecting all of the options for your new campaign.

What type of traffic do you have available?

We have clicked traffic, pop traffic and redirect traffic for both desktop and mobile.

  • Mobile Banners (clicked)
  • Mobile Native Ads (clicked)
  • Mobile Pops
  • Mobile Redirects
  • Desktop Banners (clicked)
  • Desktop Native Ads (clicked)
  • Desktop Pops

To understand more about the types of traffic, please read our page about ad formats.

Why am I seeing discrepancies on mobile carrier targeting?

Unfortunately we are unable to guarantee 100% accuracy with mobile carrier targeting. While we do our absolute best to match up with the most popular affiliate programs and competing ad networks to make our carrier targeting feature as exact as possible, we cannot assure absolute accuracy.

Mobile operator targeting depends on an ever-changing, complex system that is continuously updating. F.ex. while we may identify a user as coming from one ISP or carrier with the help of our carrier database aggregation, this may not be how that visitor is identified by every other affiliate program and ad network, depending on the carrier database(s) they utilize. On occasion, this may lead to mismatches.

Alternatively to our built-in mobile carrier targeting inside the campaign editor, you may choose to create an IP range whitelist under buy traffic => filter traffic in order to target carriers with specific IP ranges that you designate. This will potentially allow for 100% accuracy.

What is the minimum funds required to get started?

We have several payment methods in PlugRush that you can use to load funds into your account with. Each of them has a minimum required amount, which is anything from $1.00 USD (for Credit Cards) to $500 (for Bank Wires). So basically, you can load a very small amount to start testing the platform.

Why was my campaign rejected?

When creating campaigns, it is vital to us to protect our publishers. Our compliance team have put together a list of Guidelines that you have to follow. Please read our guidelines carefully and make sure your campaigns are compliant.

Campaigns that do not follow the standards in our guidelines will be rejected. If you have any questions, please create a Support Ticket or contact us via Live Support.

Can I setup a time schedule for my campaigns?

Yes! We have many options for our advertisers to target and segment their traffic and this includes campaign scheduling.

When creating a campaign, simply click on Campaign Schedule under the traffic options to setup a custom schedule. You can specify which hour(s) of which day(s) you want the campaign to be active in the system.

Do you have tracking parameters or tokens?

When you buy traffic from PlugRush, there are a few parameters you can put in the URL that will be replaced by actual data by us before the visitor is sent to your campaign. Below is a list of available parameters you can use when buying traffic.

  • {$browser} – the browser name
  • {$campaign_id} – the unique ID of your campaign
  • {$cc} – two letter country code of the visitor
  • {$click_id} – click_id used for conversion-tracking
  • {$cpv} – the cost per visitor
  • {$domain_id} – a unique ID of the traffic source/website
  • {$orientation} – the orientation of the source/website
  • {$os} – the operating system of the visitor

Example URL:
https://www.mywebsite.com/?campaign=plugrush&subId={$domain_id}&country_code={$cc}

Can I create a whitelist or blacklist?

We have an advanced blacklist and whitelist system that you can use to filter out or in websites on your campaign(s). The lists can also include IPs or IP-ranges. So you can mix this any way you want. The lists are separate from campaigns, but you can apply each list to as many campaigns as you want.

As an example, if you create blacklist1, whitelist1 and whitelistIPs1, and you create campaigns1 – 3, you can apply whitelistIPs1 to all campaigns (1-3), but only apply blacklist1 to campaign1 and whitelist1 to campaign2.

This essentially enables you to manage your list(s) once, but changes will apply to all the campaigns you’ve applied them to.

Do you offer mobile carrier targeting?

Of course! We offer a world-wide carrier targeting system. If you want to target specific mobile carriers you can easily do this when creating or editing a campaign. Simply choose the carrier(s) you wish to receive traffic from under “Targeting and Cost” when creating a new campaign. If for some reason the carrier you want to target isn’t listed, please create a support ticket or contact our live support.

How much does your traffic cost?

We have listed our starting prices for each campaign type in our price list. Depending on the type of traffic, the amount of advertising campaigns, their bids and budgets, availability and other factors, it’s likely that you have to increase your bid to get the amount of traffic you want for your campaign.

How long does it take for my campaign to get approved?

Campaigns are usually reviewed within 1 hour during business hours, Monday-Friday. But sometimes it may take a bit longer, depending on the amount of pending campaigns or on other things like holidays, etc.

Website has no traffic history – What does it mean?

Your campaigns can be rejected with the following message saying: “Website has no traffic history, we only allow sites with a certain traffic level”.

When this happens your campaign has been rejected because we are unsure about it being a legit advertising campaign. This can be because the campaign doesn’t look like it would be able to make a profit based on the look and feel of the campaign you’re trying to create, and what you want to pay per click. Because of Todays high amount of malwaretizers trying to create fake campaigns that redirect to malware, we are very strict about letting in new advertisers who have no earlier record with us.

So what can you do to get your campaign approved?

It will help if you provide us with some info on what you will be promoting, and how you see it being profitable for you. Perhaps showing us some stats for previous campaigns you have ran at other networks, and how they worked, or something else that helps convince us that your advertising campaign is what it looks like. Please feel free to contact our live support.

Why do I have to upload a photo ID to load funds via PayPal?

In order to load funds using PayPal, you must upload a Government issued photo ID, such as a scanned copy (or a high quality photo) of your drivers licence or your passport.

This is something that has to be done to protect both PlugRush and yourself. You may of course remove your personal number or passport number before you upload the document.

Once we have reviewed and approved the document you will be able to load funds using your verified PayPal account.

What happens when I edit a campaign that is running?

You can edit a running campaign, but when you do, it will go back into pending mode because it needs to be reviewed by our compliance team. The reason for this is to protect our publishers, because you have edited the campaign, you could have changed the landing page URL and this has to be reviewed again.

How can I refund my campaign?

If you have a running or paused campaign that just isn’t performing as expected, you may request a refund on this campaign and one of the account managers will process it as soon as possible.

  • Go to your campaigns
  • Locate the campaign
  • Make sure the campaign is paused
  • Click on the campaign menu (drop down to the right) and click the “Refund” link

Can I get invoices for my accounting?

When you load funds to your account you will be able to download an invoice to use for your accounting. Go to your transactions, find the specific transaction you are looking for and click the PDF icon at the right to download a PDF Invoice.

Please note that we will use the information you provide in your account profile to generate this invoice, so it is important to keep this info updated and correct.

What targeting options do you have?

We have many targeting options available to allow you to target the specific users you want. The list includes targeting geo/countries, mobile carriers, operating systems, browsers, IPs or IP-ranges, sexual orientation and specific days of week/hours of day.

How much money will I earn from my website?

It is impossible to tell how much revenue you will earn from your websites and ad zones. There are just too many variables, like the quality of your visitors, the amount of traffic you have, the geo-location of the visitors, the devices they use, etc.. Generally speaking though, you will earn more on mobile than desktop traffic and you will earn more from western countries.

Do you have a referral or affiliate program?

Indeed! By referring other webmasters or advertisers to us, you can earn extra income if they spend money or earn money. You will get a 5% lifetime revshare of our cut of all their spendings or earnings. This income will be paid to your account funds monthly as a seperate payout and it will be listed in your transactions along with all other payments connected with your account. PlugRush is the ONLY company to pay a referral fee for referring an advertiser!

How can I place advertising on my website?

After you register an account and add your website, you can create ad zones in several formats. The ad codes should be added to your website through your CMS or directly to your HTML, depending on how you update your website.

If you need help getting your ads setup on your website, please feel free to contact our Live Support.

What payments options can I use to get paid?

We offer the following payment options: Paypal, Paxum, FirstChoicePay and Bank Wire. To read more about this, please see our page PlugRush Payment Methods.

Please Note: When doing a withdrawal it can take up to five business days for us to process it due to the high volume of payments we handle.

Do you pay CPC or CPM?

The traffic that you send to us is paid out on a CPC (cost per click) basis. We do not pay CPM (impressions) on banners or other display ads. However, some traffic that is sent to us directly, like mobile or desktop pops, could be classified as being paid CPM because often one would speak of the income per 1000 (CPM).

How are my earnings calculated?

Your earnings are calculated by several factors including what type of traffic you are sending, if it is desktop or mobile, what platform the visitor has or if it’s a wifi or carrier connection, including many other parameters. All these variables along with the advertisers bids and budgets, the demand, how well your traffic performs on their offers, all play a part into how much you will earn.

Based off this information, it is impossible to predict what the earnings will be. But remember that creating a quality website, with quality content and good traffic will be the best thing you can do for long term stable income.

When do you send out payments?

Payouts are added to your PlugRush account weekly, on Mondays, one week after the week the earnings were generated. Once the funds are available in your account, you can choose to spend it on advertising campaigns or make a withdrawal request.

You can withdraw the funds from your account using Bank Wire, FirstChoicePay, Paxum or PayPal.

How often does the statistics update?

Our statistics are pretty much instant, with a few minutes delay here and there. So once you start sending traffic, detailed data about your traffic should be available quickly.

Are my ads shown to the proper GEO?

Yes. We determine the location of your users and deliver the proper ads for that user. For example, if your user is located in Germany, they will get ads targeted towards Germans. If your user is located in Russia, the ads they see will be in the Russian language.

I placed the Integration Library on my website, but the Plugrush ads are not loading.

If you use a CMS such as smarty, this can happen. In order to fix this issue, try to surround the Integration Library between {literal} and {/literal}. If this doesn’t work, please create a support ticket or contact our live support.

Can I use the same adzone on different websites?

If you use a direct URL for pops or mobile redirects you may use this on different websites. However, when using banners or native ads, you cannot use this code on different websites. Each code for these adzones is unique to the website it is attached to.

Can I add tracking parameters to the direct popunder or direct mobile URL?

Yes, you can add a tracker if you are sending us mobile or popunder traffic directly. Append “/t:your_tracker_here” to your mobile or popunder direct URL.Mobile URL example: http://mobile.plugrush.com/plugrush.com/2r6v/direct/t:your_tracker_herePopunder URL example: http://widget.plugrush.com/p/2r6u/direct/t:your_tracker_here

How can I verify my website?

When adding a new website to your account, you will be given some options to fill out (such as website language). After you complete these, you will be given a code to place on your website called an integration library. You will place this code right after the tag. Once you’ve added the integration library code to your website, click on the “Verify Website” button and our servers will communicate with your server and validate the website. If you have any problems doing this please contact our live support.

How many websites can I add to my account?

As long as you are the owner of the website and can verify the website by placing a code onto it, you may add as many websites as you wish.

I have sold a website and the new owner is unable to add it to his/her account. What do I do?

If you have sold your website to a new owner and they are unable to add it to their account, you must first delete the website from your account and then they should be able to add it to theirs. If for some reason this isn’t possible, please contact live support and we will help you resolve this issue.

I’m unable to add my website to my PlugRush account, what do I do?

This could be the result of a few different reasons. Maybe the website was once owned by another PlugRush user, or it was deleted or banned from our system. In order to move this domain to your PlugRush account, please contact our live support because this is something we have to do on our end.

What is the purpose for “return url” or “alternative url” for popunders or mobile script?

If we cannot find any advertisers to sell your traffic to, we need a place to send the traffic. This is what the “return URL” or “alternative URL” is used for. You specify where you would like for us to send the traffic to that we cannot otherwise sell.