Frequently Asked Questions

General Questions

Can I speak to someone using a live chat such as Skype?
Where can I find my API key?
Who owns PlugRush?
I have requested a wire, what company will send me the funds?
I can't find help in the FAQ, what do I do?
How can I close or delete my account?
What is the timezone in PlugRush?
How often do statistics update?
Do you have an API?
How often do your statistics update?
Do you have a referral or affiliate program?
How can I withdraw my funds?
What is the VAT ID of PlugRush?
What is the minimum limit to make a withdrawal?
Where can I get an end-of-year balance sheet for accounting or other financial management purposes?
I can't log into my account, what do I do?
What info do I have to provide PlugRush?
Why was my ID document for PayPal rejected?
Which ad formats do you have in the network?
How do I get my PayPal account verified?
I did not receive the verification email, what do I do now?

Publisher Questions

I placed the Main Ad Code on my website, but the Plugrush ads are not loading.
I’m unable to add my website to my PlugRush account, what do I do?
When do you send out payments?
How many websites can I add to my account?
How can I verify my website?
I have sold a website and the new owner is unable to add it to his/her account. What do I do?
How can I place advertising on my website?
Can I use the same adzone on different websites?
Can I add tracking parameters to the direct popunder or direct mobile URL?
How can I place advertising on my website?
What is the purpose for “return url” or “alternative url” for popunders or mobile script?
How much money will I earn from my website?
When will I receive my first payout and how do I get paid?
What payments options can I use to get paid?
Do you pay CPC or CPM?
How are my earnings calculated?

Advertiser Questions

How much does your traffic cost?
So what can you do to get your campaign approved?
Do you offer mobile carrier targeting?
How can I refund my campaign?
What happens when I edit a campaign that is running?
How do I create my first campaign?
What type of traffic do you have available?
Why do I have to upload a photo ID to load funds via PayPal?
What targeting options do you have?
Why was my campaign rejected?
Can I get invoices for my accounting?
Why am I seeing discrepancies on mobile carrier targeting?
Can I setup a time schedule for my campaigns?
How long does it take for my campaign to get approved?
Can I create a whitelist or blacklist?
Website has no traffic history – What does it mean?
Do you have tracking parameters or tokens?
What is the minimum funds required to get started?