Frequently Asked Questions

Find answers to your questions in our FAQs.

General Questions

Do you have an API?
How often does the statistics update?
How can I close or delete my account?
I can't log into my account, what do I do?
Who owns PlugRush?
Where do I find my API key?
What is the minimum limit to make a withdrawal?
Can I speak to someone using a live chat such as Skype?
What is the VAT ID of PlugRush?
How can I withdraw my funds?
I did not receive the verification email, what do I do now?
I can't find help in the FAQ, what do I do?
What ad formats do you have in the network?
Why was my ID document rejected?
I have requested a wire, what company will send me the funds?
How often do your statistics update?
What is the timezone in PlugRush?
What info do I have to provide PlugRush?
How do I get my PayPal account verified?

Publisher Questions

Do you pay CPC or CPM?
Do you have a referral or affiliate program?
How much money will I earn from my website?
Can I add tracking parameters to the direct popunder or direct mobile URL?
I have sold a website and the new owner is unable to add it to his/her account. What do I do?
How many websites can I add to my account?
How can I place advertising on my website?
How can I verify my website?
When do you send out payments?
How can I place advertising on my website?
How are my earnings calculated?
I’m unable to add my website to my PlugRush account, what do I do?
What is the purpose for “return url” or “alternative url” for popunders or mobile script?
When will I receive my first payout and how do I get paid?
What payments options can I use to get paid?
Can I use the same adzone on different websites?
I placed the Integration Library on my website, but the Plugrush ads are not loading.

Advertiser Questions

How do I create my first campaign?
What is the minimum funds required to get started?
What happens when I edit a campaign that is running?
Why was my campaign rejected?
Do you have tracking parameters or tokens?
Website has no traffic history – What does it mean?
What type of traffic do you have available?
Can I create a whitelist or blacklist?
Why am I seeing discrepancies on mobile carrier targeting?
Why do I have to upload a photo ID to load funds via PayPal?
Why am I seeing discrepancies in mobile carrier targeting?
So what can you do to get your campaign approved?
How can I refund my campaign?
Do you offer mobile carrier targeting?
How much does your traffic cost?
How long does it take for my campaign to get approved?
Are my ads shown to the proper GEO?
Can I setup a time schedule for my campaigns?
What is the minimum funds required to get started?
Can I get invoices for my accounting?
What targeting options do you have?