Frequently Asked Questions

Find answers to your questions in our FAQs.

General Questions

How do I get my PayPal account verified?
I have requested a wire, what company will send me the funds?
Why was my ID document rejected?
What ad formats do you have in the network?
I did not receive the verification email, what do I do now?
How can I withdraw my funds?
I can't find help in the FAQ, what do I do?
What is the VAT ID of PlugRush?
Can I speak to someone using a live chat such as Skype?
What is the minimum limit to make a withdrawal?
Where do I find my API key?
Who owns PlugRush?
How can I close or delete my account?
I can't log into my account, what do I do?
How often does the statistics update?
Do you have an API?
Do you have a referral or affiliate program?
What is the timezone in PlugRush?
What info do I have to provide PlugRush?
How often do your statistics update?

Publisher Questions

When will I receive my first payout and how do I get paid?
What is the purpose for “return url” or “alternative url” for popunders or mobile script?
I’m unable to add my website to my PlugRush account, what do I do?
I placed the Integration Library on my website, but the Plugrush ads are not loading.
Can I use the same adzone on different websites?
What payments options can I use to get paid?
How many websites can I add to my account?
I have sold a website and the new owner is unable to add it to his/her account. What do I do?
Can I add tracking parameters to the direct popunder or direct mobile URL?
How much money will I earn from my website?
Do you pay CPC or CPM?
How are my earnings calculated?
How can I place advertising on my website?
When do you send out payments?
How can I place advertising on my website?
How can I verify my website?

Advertiser Questions

How do I create my first campaign?
What happens when I edit a campaign that is running?
What is the minimum funds required to get started?
Do you have tracking parameters or tokens?
Why was my campaign rejected?
What type of traffic do you have available?
Website has no traffic history – What does it mean?
Why am I seeing discrepancies in mobile carrier targeting?
Why do I have to upload a photo ID to load funds via PayPal?
Can I create a whitelist or blacklist?
Why am I seeing discrepancies on mobile carrier targeting?
So what can you do to get your campaign approved?
How can I refund my campaign?
How much does your traffic cost?
Do you offer mobile carrier targeting?
How long does it take for my campaign to get approved?
Are my ads shown to the proper GEO?
What is the minimum funds required to get started?
Can I setup a time schedule for my campaigns?
Can I get invoices for my accounting?
What targeting options do you have?